COMPANY POLICIES

Effective: January 1, 2024  ·  Last Updated: March 1, 2026

Our Commitment

Swift Security Services is fully committed to providing a work environment free from harassment, discrimination, workplace violence, and any conduct that demeans or disrespects any individual. Every worker, client, candidate, and visitor has the right to be treated with dignity, respect, and professionalism at all times and in all environments — client sites, training facilities, and our own offices.

Legal Framework

This policy is consistent with the Ontario Human Rights Code, the Occupational Health and Safety Act (OHSA) Workplace Violence and Harassment provisions, and all applicable federal and provincial legislation. Swift Security is committed to meeting and exceeding all statutory obligations in this area.

Definition of Harassment

Workplace harassment includes any vexatious comment or conduct directed at a worker that is known or ought reasonably to be known to be unwelcome, including but not limited to:

• Verbal abuse, derogatory comments, offensive jokes, insults, or name-calling of any kind.
• Unwelcome physical contact, touching, or gestures directed at any individual.
• Discrimination based on any ground protected under the Ontario Human Rights Code, including race, gender identity, age, disability, religion, sexual orientation, and family status.
• Sexual harassment — unwanted sexual advances, requests for sexual favours, or other unwelcome sexual conduct of any nature.
• Bullying, intimidation, coercion, or threatening behaviour directed at any individual at any time.
• Cyber-harassment or the misuse of digital communications, messaging applications, or social media platforms targeting a colleague.

Workplace Violence

Workplace violence — including physical assault, threatening behaviour, or any act that causes a person to reasonably believe they are at risk of physical injury — is strictly prohibited. Any act of workplace violence will result in immediate termination of the employment relationship and may be reported to the appropriate law enforcement authorities without hesitation.

Reporting Procedure

Any worker who experiences or witnesses harassment or workplace violence is strongly encouraged to report it as soon as possible through any of the following channels:

• Your assigned Swift Security site supervisor or operations manager directly.
• By phone: 519-953-7611 (available 24/7 for urgent matters)
• By email: info@swiftsecurityservices.ca

All complaints will be treated with strict confidentiality to the maximum extent possible and will be investigated promptly, thoroughly, and impartially. Both the complainant and respondent will be given a full opportunity to present their account of events. Retaliation against any person who makes a report in good faith is itself a serious violation of this policy and will not be tolerated under any circumstances.

Consequences

Any individual found, following investigation, to have engaged in harassment or workplace violence will be subject to disciplinary action proportionate to the severity of the conduct — up to and including immediate termination of their employment or placement relationship with Swift Security Services. Findings may be reported to the Ontario Ministry of the Solicitor General or other regulatory bodies where required by applicable law.

Effective: January 1, 2024  ·  Last Updated: March 1, 2026

Statement of Commitment

Swift Security Services is firmly committed to protecting the health, safety, and well-being of all workers, clients, contractors, and visitors. We comply fully with the Occupational Health and Safety Act (OHSA) of Ontario and all applicable regulations, and we strive to maintain the highest possible standards of workplace safety across every assignment location and operational environment we manage.

Responsibilities — Swift Security Services (Employer)

• Provide all workers with thorough health and safety orientation before beginning any assignment, including site-specific hazard identification for each location.
• Ensure all mandatory training is completed before deployment — including WHMIS, Ontario Health & Safety Awareness, and any required site-specific certifications.
• Investigate all reported work refusals, incidents, near-misses, and workplace injuries promptly and document findings thoroughly in writing.
• Cooperate fully with client employers, the Ministry of Labour, Training and Skills Development, and WSIB in maintaining safe working environments.
• Provide, at no cost to the worker, all required personal protective equipment for the assigned work environment and task.

Responsibilities — Security Personnel (Workers)

• Follow all health and safety rules, procedures, and instructions provided by Swift Security and the client employer at all times without exception.
• Use all personal protective equipment (PPE) provided and maintain it in proper working condition throughout each shift.
• Report any unsafe conditions, hazards, injuries, or near-misses to a Swift Security supervisor immediately — do not wait until the end of the shift to report.
• Do not perform any task that you reasonably believe poses a risk of injury until the hazard has been properly assessed and adequately controlled.
• Participate actively in health and safety training, site inspections, and any Joint Health and Safety Committee (JHSC) activities at the client site.

Right to Refuse Unsafe Work

Under Section 43 of the OHSA, all Ontario workers have the legal right to refuse work they have reason to believe is likely to endanger themselves or another worker — without fear of reprisal, discipline, demotion, or any other negative employment consequence. If you believe a task is unsafe, stop work immediately, notify your Swift Security supervisor, and do not resume the task until the situation has been formally investigated and the hazard properly resolved or controlled.

Reporting Incidents

All workplace injuries, illnesses, and near-misses must be reported to Swift Security Services within 24 hours of occurrence. Swift Security will work with the client employer and WSIB to fulfill all mandatory reporting obligations under the OHSA and WSIA. Failure to report an incident in a timely manner may negatively affect the availability of WSIB benefits and your ability to make a successful claim.

WSIB Coverage

All workers placed by Swift Security Services on client assignments are covered by WSIB (Workplace Safety and Insurance Board) throughout the full duration of their assignment. In the event of a workplace injury or occupational illness, notify your supervisor and Swift Security Services immediately to initiate the WSIB claim process and receive the full benefits to which you are entitled under Ontario law.

Effective: January 1, 2024  ·  Last Updated: March 1, 2026

Introduction

Swift Security Services ("we," "us," or "our") is committed to protecting the privacy and security of all personal information we collect, use, and disclose in the course of our operations. This Privacy Policy describes our privacy practices in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and all applicable Ontario privacy legislation.

Information We Collect

• Security Personnel: Full legal name, contact information, residential address, resume and employment history, professional references, Social Insurance Number (where legally required for payroll), work authorization status, training certifications, and Ontario security guard license number and expiry.
• Clients: Company name, authorized contact names and details, billing and payment information, site addresses and access information, specific security requirements, and all incident documentation and shift reports.
• Website Visitors: Browser type, IP address, pages visited, and time on site through standard, anonymized web analytics tools. No personally identifiable information is collected through analytics without your explicit consent.

Purpose of Collection

Personal information is collected only for the following specific and legitimate purposes:

• Matching and deploying qualified security personnel to appropriate client assignments across Ontario.
• Processing payroll, source deductions, T4 issuance, and all WSIB documentation as required by law.
• Communicating with clients regarding security service delivery, scheduling, and incident reporting.
• Conducting background checks and employment screening for all security personnel before deployment.
• Complying with all legal obligations under applicable provincial and federal legislation.
• Improving our service delivery practices and website user experience over time.

Disclosure of Information

Swift Security Services does not sell, rent, trade, or otherwise disclose personal information to unaffiliated third parties for commercial purposes under any circumstances. We may share personal information with client employers (with the consent of the guard, for assignment evaluation purposes); payroll processors and accounting service providers under strict confidentiality agreements; and regulatory authorities where required or authorized by applicable law.

Data Retention

Personal information is retained only as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Personnel records are typically retained for a minimum of 7 years following the end of the employment relationship, in accordance with Ontario employment standards requirements. Website analytics data is anonymized and aggregated before storage.

Security Safeguards

Swift Security Services implements reasonable organizational, physical, and technological safeguards to protect all personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification — including encrypted digital file storage, role-based access controls, secure document handling, and ongoing staff privacy training and awareness.

Your Rights

You have the right to access the personal information we hold about you, request corrections to any inaccurate information, and withdraw your consent to collection or use where consent is the basis for processing. To exercise any of these rights, please contact our Privacy Officer at info@swiftsecurityservices.ca or call 519-953-7611. We will respond to all valid access requests within 30 calendar days of receipt.

Effective: January 1, 2024  ·  Last Updated: March 1, 2026

Agreement to Terms

By engaging Swift Security Services for any security-related services, or by using our website at swiftsecurityservices.ca, you agree to be bound by these Terms and Conditions in their entirety. If you do not agree to these terms, please refrain from using our services or website. We reserve the right to update these Terms at any time, and continued use of our services following any update constitutes your acceptance of the revised Terms.

Services Provided

Swift Security Services provides licensed private security guard services, security system installation and monitoring, live remote video monitoring, mobile surveillance units, and related security consulting services within the Province of Ontario, Canada. All services are subject to a written service agreement executed between Swift Security Services and the client prior to the commencement of any assignment or service.

Service Agreements

All security service engagements are governed by a formal, written Service Agreement which specifies the scope of services, shift schedules, applicable rates, reporting requirements, invoicing terms, and termination provisions. No service will commence without a duly signed agreement in place. Verbal commitments or email confirmations without a signed agreement are not legally binding on Swift Security Services.

Payment Terms

Invoices are issued on a bi-weekly or monthly basis as agreed in the Service Agreement. Payment is due within 15 days of invoice date unless otherwise specified in writing in the Service Agreement. Late payments are subject to interest at a rate of 2% per month (24% per annum) compounded monthly on the outstanding balance from the due date. Swift Security Services reserves the right to suspend or withdraw services for accounts with overdue balances exceeding 30 days, without liability to the client for any resulting security gap.

Client Responsibilities

The client is responsible for providing Swift Security personnel with a safe working environment that complies with all applicable Ontario health and safety legislation. The client must notify Swift Security of any known hazards, risks, or unusual circumstances at the service location that may affect the safety or performance of deployed personnel. Failure to disclose known hazards may affect Swift Security's liability for any incidents arising from such non-disclosure.

Limitation of Liability

Swift Security Services shall not be liable for any indirect, incidental, special, or consequential damages arising from the provision of security services, including but not limited to theft, vandalism, injury, or property damage that occurs despite the presence of properly deployed security personnel. Our aggregate liability for any claim arising under a Service Agreement shall not exceed the total fees paid by the client in the 30 days immediately preceding the incident giving rise to the claim.

Termination

Either party may terminate a Service Agreement by providing written notice as specified within that agreement — typically 30 days written notice. Swift Security Services reserves the right to terminate services immediately and without notice for: non-payment of overdue invoices; client misconduct or abusive treatment of deployed personnel; or circumstances that materially compromise the health and safety of our guards.

Governing Law

These Terms and Conditions and all Service Agreements are governed by and construed in accordance with the laws of the Province of Ontario and the applicable federal laws of Canada. Any disputes arising hereunder shall be subject to the exclusive jurisdiction of the courts of the Province of Ontario, and both parties consent to that jurisdiction.

Contact

For questions about these Terms and Conditions or any of our policies, please contact us at info@swiftsecurityservices.ca or call 519-953-7611.